Refund & Returns Policy

30-Day Return Guarantee

We stand behind the quality of our Gentle Monster glasses and sunglasses. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.

Return Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

• Item must be in original, unworn condition
• Original packaging, case, and cleaning cloth must be included
• All protective films and stickers must remain intact
• No scratches, damage, or signs of wear
• Return initiated within 30 days of delivery

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Prescription glasses (unless defective)
• Custom or personalized eyewear
• Items damaged by misuse or normal wear
• Items returned after 30-day window

How We Differ from the Return Policy of Blinkit

If you’re familiar with quick‑commerce services and searching for details on the return policy of Blinkit, here’s how our eyewear returns compare. We sell durable goods (glasses and sunglasses), so our process emphasizes condition checks, original packaging, and a 30‑day return window, rather than instant doorstep pickups or in‑app-only workflows common to grocery delivery apps.

• How to start: We initiate returns via email with a prepaid label, while Blinkit‑style services often use in‑app chats and short reporting windows for order issues.
• Eligibility focus: Our items must be unworn with protective films intact; quick‑commerce policies typically address missing/incorrect/damaged items at delivery and may restrict returns on perishables or opened goods.
• Logistics: You’ll ship back using our prepaid label; grocery apps frequently arrange doorstep pickup or immediate replacement when feasible.
• Refund method: We refund to your original payment method after inspection; quick‑commerce can favor instant wallet credits or rapid replacements for qualifying claims.
• Proof and inspection: We perform a 2–3 business day quality check; grocery apps often rely on time‑stamped photos and prompt issue reporting.
• Timeframe: Our 30‑day window suits non‑perishable, high‑value items; grocery returns are usually time‑sensitive (minutes to hours) due to perishability.

If you expected a Blinkit‑like experience, simply email our support to begin, keep all packaging and accessories, and allow time for inspection and refund processing. For specifics on Blinkit’s returns, please consult their official policy; this section is provided for comparison only.

How to Return Your Order

Step 1: Contact Our Support Team

Email us at [email protected] with your order number and reason for return. Our team will respond within 24 hours with detailed return instructions.

Step 2: Prepare Your Package

• Clean your glasses with the provided microfiber cloth
• Place glasses in original case and packaging
• Include all accessories (cleaning cloth, documentation)
• Print and include the return label we provide

Step 3: Ship Your Return

Use the prepaid return shipping label provided by our team. Drop off your package at any authorized shipping location or schedule a pickup.

Refund Processing

Inspection Process

Once we receive your returned item, our quality assurance team will inspect it within 2-3 business days. You'll receive an email confirmation when your return is received and when inspection is complete.

Refund Timeline

• Credit Card: 3-5 business days after approval
• PayPal: 1-2 business days after approval
• Bank Transfer: 5-7 business days after approval

Refunds are processed to the original payment method used for purchase. If your original payment method is no longer available, please contact our support team for alternative arrangements.

Partial Refunds

In some cases, partial refunds may be granted for:

• Items with minor signs of use
• Missing accessories (case, cleaning cloth)
• Damaged packaging

Exchange Policy

Size & Style Exchanges

If you need a different size or style, we're happy to exchange your item within 30 days of delivery. The exchange process follows the same return procedure, and we'll ship your new item once we receive and approve your return.

Defective Item Exchanges

If you receive a defective item, we'll expedite a replacement at no additional cost. Defective items can be exchanged beyond the 30-day window if the defect is due to manufacturing issues.

International Returns

For international customers, return shipping costs may apply depending on your location:

• Canada: Free return shipping on orders over $200 USD
• Europe: Return shipping fees apply, deducted from refund
• Asia-Pacific: Customer responsible for return shipping costs
• Other regions: Please contact support for specific policies

International customers may be subject to customs fees for returned items. We recommend contacting our support team before initiating an international return.

Prescription Glasses Policy

Prescription Accuracy Guarantee

If your prescription glasses are made incorrectly due to our error, we'll remake them at no charge or provide a full refund. This guarantee covers:

• Incorrect prescription values
• Wrong lens type or coating
• Manufacturing defects
• Frame fit issues due to incorrect measurements

Customer Prescription Changes

If you need to change your prescription after ordering, please contact us immediately. Changes can only be made before lens production begins (typically within 24 hours of order confirmation).

Policy Updates

This refund and returns policy is effective as of January 1, 2025. We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the new policy.

For orders placed before policy changes, the policy in effect at the time of purchase will apply.

Last updated: January 1, 2025