Shipping Information
Everything you need to know about delivery of your Gentle Monster glasses
🚚 Shipping Overview
Free Shipping Threshold
Enjoy complimentary shipping on all orders over $200 worldwide. Orders under $200 incur a flat $15 shipping fee.
Processing Time
All orders are processed within 1-2 business days. Custom prescription orders may require additional 2-3 business days.
Secure Packaging
Every pair of glasses is carefully packaged in protective cases with insurance coverage for safe delivery.
🌍 Delivery Times by Region
| Region | Standard Delivery | Express Delivery | Shipping Cost (Under $200) |
|---|---|---|---|
| 🇺🇸 United States | 3-5 Business Days | 1-2 Business Days (+$25) | $15 |
| 🇨🇦 Canada | 5-7 Business Days | 2-3 Business Days (+$35) | $15 |
| 🇬🇧 United Kingdom | 5-8 Business Days | 3-4 Business Days (+$30) | $15 |
| 🇪🇺 European Union | 6-10 Business Days | 3-5 Business Days (+$35) | $15 |
| 🇦🇺 Australia & New Zealand | 7-12 Business Days | 4-6 Business Days (+$40) | $15 |
| 🌏 Asia-Pacific | 5-10 Business Days | 3-5 Business Days (+$30) | $15 |
| 🌍 Rest of World | 10-15 Business Days | 5-8 Business Days (+$50) | $15 |
✨ Special Shipping Services
🎁 Gift Wrapping
Complimentary luxury gift wrapping available for all orders. Perfect for special occasions and gifts.
Free📍 Signature Required
Ensure secure delivery with signature confirmation. Recommended for high-value orders.
$5📦 PO Box Delivery
We ship to PO Boxes within the United States using USPS Priority Mail service.
Available🏢 Corporate Orders
Bulk orders and corporate accounts receive special shipping rates and dedicated support.
Contact Us📋 Important Shipping Information
🚫 Shipping Restrictions
- We currently do not ship to military APO/FPO addresses
- Some remote locations may have extended delivery times
- Prescription glasses cannot be shipped to certain regions due to regulations
- Orders containing prescription lenses require additional verification
📅 Holiday Shipping
- Extended processing times during holiday seasons (Black Friday, Christmas, New Year)
- Last-minute holiday orders should select Express shipping
- Holiday cutoff dates are posted on our website during peak seasons
- Customer service hours may be extended during holidays
📱 Order Tracking
- Tracking information sent via email within 24 hours of shipment
- Real-time tracking available through our website
- SMS tracking updates available upon request
- Delivery notifications sent before arrival
🛃 Customs & Import Duties
International Orders
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are collected by the carrier upon delivery.
Customs Declaration
All international shipments include accurate customs declarations. We cannot mark items as gifts or declare lower values to avoid customs charges.
Delivery Delays
Customs processing may cause delays beyond our estimated delivery times. These delays are beyond our control but we'll help track your package through the process.
📞 Need Help with Your Order?
Customer Service
Email: [email protected]
Phone: +1-305-555-0199
Hours: Mon-Sat 9AM-9PM EST, Sun 10AM-7PM EST
Our shipping partners include DHL, FedEx, UPS, and USPS to ensure reliable delivery worldwide. All shipments are fully insured and trackable.